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At S.A.Y.O. STORE, customer satisfaction is important to us. Please read our refund guidelines carefully.

1. Eligibility for Refund

Refunds are only granted for defective, damaged, or incorrect items delivered. Issues must be reported within 48 hours of receiving the product with clear proof (photos or videos).

2. Video Games & Consoles

Due to the nature of digital and physical gaming products:

Opened video games are not refundable unless defective.

Digital/download codes are non-refundable once delivered.

Consoles and accessories must be returned in original packaging with all components included.

3. Perfumes

For hygiene and authenticity reasons:

Opened or used perfumes are not refundable.

Refunds are only accepted if the seal is broken before delivery or the wrong item was sent.

4. Refund Process

Approved refunds will be processed within 5–10 business days via the original payment method.

5. Non-Refundable Situations

We do not refund for change of mind, wrong orders placed by customers, or minor packaging damage.

S.A.Y.O. STORE reserves the right to update this policy when necessary.